最后更新：2026 年 8 月 10 日 · 适用主体：Deman One Corp
本政策说明在什么情况下可以、以及不可以获得退款。本政策是服务条款的一部分。请在充值前阅读。
这是两个不同的层级，规则不同，见第 2 节和第 3 节。
钻石一经充值即不可退款。具体而言，钻石：
下单时，相应的钻石会被冻结，而不是立即支付给服务提供者。如果服务最终没有交付，冻结的钻石解冻并退回你的账户余额：
退回的是账户余额，不是现金。已经完成交付的服务不予退回。
如果你认为某笔已完成的订单存在问题（服务与描述严重不符、计费错误等），请尽快联系客服（建议订单结束后 7 天内，以便我们还能调取到完整记录；超过也仍可提交）。我们会逐笔审核，处理方式可能包括部分或全部退回余额。
尽管有第 2 节的规定，在下列情况下我们会退回原支付方式：
这些情况需要人工审核。请按第 6 节联系我们并提供交易凭证。
本政策不限制适用法律赋予你的任何权利。
本政策不要求、也不能要求你放弃向发卡机构或支付服务提供商提出争议（拒付）的权利。如果你认为某笔交易有问题，你随时可以联系你的银行或支付服务商。
我们会在 3 个工作日内回复。多数问题（错充、重复扣款、订单纠纷）我们可以直接处理，通常比走拒付流程更快。
我们可能更新本政策。变更会更新本页顶部的日期。变更不追溯适用于变更前已经完成的充值。
Last updated: August 10, 2026 · Entity: Deman One Corp
This policy explains when refunds are and are not available. It forms part of our Terms of Service. Please read it before adding funds.
These are two separate layers with different rules — see Sections 2 and 3.
Once purchased, Diamonds are non-refundable. Specifically, Diamonds:
When you place an order, the corresponding Diamonds are held rather than paid out immediately. If the service is ultimately not delivered, the held Diamonds are released back to your account balance:
Returns are to your account balance, not to cash. Services already delivered are not returned.
If you believe a completed order was not as described or was billed incorrectly, contact support as soon as possible (ideally within 7 days of the order ending, while full records are available; later requests are still accepted). We review these case by case and may return some or all of the amount to your balance.
Notwithstanding Section 2, we will refund to the original payment method where:
These are reviewed manually. Please contact us as set out in Section 6 with your transaction details.
Nothing in this policy limits any right you have under applicable law.
This policy does not, and cannot, require you to waive your right to dispute a transaction (chargeback) with your card issuer or payment provider. You may contact your bank or payment provider at any time.
We respond within 3 business days. Most issues (mis-credited top-ups, duplicate charges, order disputes) we can resolve directly, and usually faster than a dispute.
We may update this policy. Changes are reflected in the date at the top of this page and do not apply retroactively to top-ups completed before the change.